Shipping policy

At Kadex, we are committed to delivering your order safely and efficiently. Please review our shipping details below.

Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.

Please note that processing times may be slightly extended during peak periods or promotional events.

Shipping Times

Estimated delivery times:

United Kingdom: 3–7 business days
International Orders: 7–14 business days

Delivery times may vary depending on your location and courier service.

Shipping Costs

We offer Free Standard Shipping within the UK.
International shipping costs are calculated at checkout.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email.
Please allow up to 24 hours for tracking updates to appear.

Delays

While we strive to ensure timely delivery, occasional delays may occur due to:

High order volumes
Weather conditions
Customs processing (for international orders)
Courier-related issues

Kadex is not responsible for delays once the parcel has been handed to the courier, but we will always assist you in resolving delivery concerns.

Incorrect Shipping Information

Please ensure your shipping address is correct at checkout.
Kadex is not responsible for orders shipped to incorrectly provided addresses.

Lost or Damaged Packages

If your order arrives damaged or appears lost in transit, please contact us within 7 days of delivery (or expected delivery date). We will work with the courier to resolve the issue as quickly as possible.